This document sets out the shipping policy that applies to customers making a purchase in our roses.lu online store. If you have any questions, please contact us before placing the order.
1. Shipment processing time
The delivery dates indicated on our websites are estimates and are not binding. We try our best to dispatch all orders within 4 business days. Should a product be unavailable we will deliver it as soon as possible. In any case, the delivery will be made within 30 days after the date of the order acceptance. Should delivery delays caused by the supplier, the carrier or any other third party, we will inform you, if applicable, and we cannot be held liable for such a delay, however should the delay be substantial the customer may end the contract and will be entitled to a refund for any product not received.
2. Shipping rates and delivery estimates
| Shipment method | Estimated delivery time | Shipment cost |
| Post | 2-3 days after shipping | 5.85 € |
| Pickup | on appointment only | free |
We do provide free shipping to consumers within Luxembourg for orders over 100 €.
3. Shipment confirmation and order tracking
You will receive a shipment confirmation after we expedited the parcel, together with a tracking number to follow your parcel, if available.
4. International Shipping
For the time being we ship only to Luxembourg. If you are from a different country and are interested in our products, please contact us via our contact form.
5. Returns and refunds
To know more about our Return Policy please check out our dedicated Return Policy page.