1. Your right to retract

As a consumer, who ordered products via our online store by the means of a distance selling contract, you have the right to withdraw from the contract within the so called cooling off period of 14 days without reason after receipt of the goods by you or on your behalf.

To exercise the right of withdrawal, you have to notify AnyReporting S.A. (by postal mail: 66, rue du X Octobre, 7243 Bereldange, Luxembourg; or by preferably by email: info@roses.lu) of your decision of the withdrawal of the contract by means of an unambiguous statement. You may use our withdrawal form template, but it is not mandatory. In order for the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

The right of withdrawal does not apply in case of the purchase of goods:

  • goods whose price is dependent on fluctuating financial market rates that the professional cannot control;
  • goods specifically manufactured to the consumer's specifications, that are clearly personalized, or which by their nature cannot be returned or are likely to rapidly deteriorate or expire;
  • audio or video recordings or computer software that have been downloaded or where the packaging has been opened by the consumer;
  • newspapers, periodicals and magazines (except subscriptions to such publications);
  • bets and lotteries;
  • goods purchased at a public auction;
  • sealed goods that cannot be returned for reasons of health or hygiene protection and that have been unsealed by the consumer after delivery;
  • goods which, after having been delivered, and by their nature, are inextricably combined with other items.

In the event of your withdrawal from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, where applicable, a method of delivery other than the cheapest method of standard delivery offered by us) without undue delay and, in any event, no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. We will refund using the same payment method you used for the initial transaction, unless you expressly agree to a different method; in any case, this reimbursement will not incur costs for you. We may defer reimbursement until we have received the item or until you have provided proof of shipment of the item, whichever is the earlier.

The consumer must return the received goods, to AnyReporting S.A., 66 rue du X Octobre, 7243 Berledange, Luxembourg without undue delay and, in any event, no later than 14 days after you have communicated your decision to withdraw from this contract to us. This deadline is deemed to have been met if you return the goods before the expiration of the 14 period. The risk and burden of proof for properly exercising the right of withdrawal within the consideration period lies with the consumer. The consumer will have to bear the direct costs of returning the goods. The consumer is only liable for the depreciation of the goods resulting from handling other than those necessary to establish the nature, characteristics and proper functioning of this property.

Withdrawal Form Template

(Please complete and return this form only if you wish to withdraw from the contract)
For the attention of AnyReporting S.A., 66 rue du X Octobre, 7243 Bereldange, Luxembourg, info@roses.lu.
I/we (*) hereby notify you about my/our (*) intention to withdraw from the contract covering the sale of the following goods:
Ordered on (*) / received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only in case of notification of this form in hard-copy form):
(*) Cross out or delete as appropriate.

2. Shipping damage or incorrectly sent items

Upon receipt of the goods, the customer shall examine them for defects without undue delay, and in case of an obvious defect document it and inform the seller in writing without undue delay, but no later than within 14 days of receipt of the goods. If the customer received an incorrectly sent item, please inform us within 14 days after receiving the goods. In both cases we will ask either ask you to return the item to us or we will arrange a pickup. After the receipt of the item you receive a refund including shipping costs, if applicable.

3. Warranty returns

In the event of a warranty defect, the customer is entitled within the framework of the legal provisions to demand reparation or replacement of the goods, to reduce the price or to cancel the contract. The seller bears the shipping costs in case of returns due to defects. The limitation period for warranty claims for the delivered goods is two years from receipt of the goods. If the client is an entrepreneur, the limitation period is one year. Contact us in order to arrange a warranty return.

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