What data do we collect and how do we collect it?
Our company collects, store and process the following data:
- Information submitted and provided by the customer during the ordering process, such as name, e-mail address, postal address, phone number, birth data, company name and VAT number.
- Information about the visitor’s computer and his visit to the our websites, like IP address, browser type and version, access date and time and the URL referring to the our websites. IP addresses are anonymized after they are no longer needed for technical and security reasons and such anonymized data may be used for statistical purposes.
- Financial information like credit/debit card number or other information depending on the form of payment used which shall purely be used for the purposes of processing your payment only.
- Information provided when contacting us for any information or for any other reason.
How do we use your data?
Any information we collect may be used in one or more of the following ways:
- To process your order
- For invoicing and accounting purposes
- To verify accounts and investigate suspicious activity or violations of our terms or policies
- To improve your browsing experience and ensure that your selections on our website are remembered
- To identify technical problems and detect fraud
- To improve our customer service
- To be able respond to queries or communications received from you
- To comply with legal obligations
- For the purposes of safeguarding the legitimate interests of the controller and any third parties in accordance with the provisions of applicable laws
- Initiate, establish and/or defend legal claims.
Failing to provide the required information in a truthful manner will not allow us to enter into a commercial relationship with you.
We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. We do not sell, trade or otherwise transfer to outside parties the customer’s personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing the customer. We have confidentiality agreements with each third party and your personal data is protected under the provisions of applicable data protection laws.
We may also disclose information which it is necessary to comply with the law or regulation or judicial or other order which legally requires us to disclosure the information and to enforce our site policies or protect its or others’ rights, property or safety.
Protection of information
We use state of the art security technologies and procedures to try to protect your personal data from unauthorized access, use, or disclosure.
We will retain your personal data for as long as necessary for the respective purpose of processing:
- For the personal data collect through the contact form - for the time necessary to prepare and send a reply to your inquiry and within 3 months of our last correspondence with you unless you become our customer in which case the relevant provisions of the terms of service or/ and the respective agreement signed between us shall apply regarding the processing of your personal data.
- For all other personal data, we will retain such personal data for as long as needed for the purposes it was originally collected as per applicable laws, resolve disputes and enforce its agreements.
Rights of Data Subjects
The customer is entitled to:
- The right to access – You have the right to request from our company copies of your personal data. Provided that the rights and freedoms of others are not affected, we will provide you with a copy of the personal data as permitted by applicable data protection laws.
- The right to rectification - You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
- The right to erasure - you have the right to the erasure of your personal data without undue delay in the following circumstances: 1) The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; 2) you withdraw your consent to consent-based processing; 3) you object to the processing under certain rules of applicable data protection law; 4) the processing is for direct marketing purposes; and 5) the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: 1) for exercising the right of freedom of expression and information; 2) for compliance with a legal obligation; or 3) for the establishment, exercise or defense of legal claims.
- The right to restriction of the processing – When we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground. If you lodge an objection, we will no longer process your personal data unless we can demonstrate legitimate grounds for the processing which override your interests, rights and freedoms.
- The right to objection to the processing - you have the right to object to the processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for one of the following: 1) the performance of a task carried out in the public interest or in the exercise of any official authority or 2) the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process your personal data unless we can demonstrate compelling legitimate grounds for the processing which have priority over your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.
- The right to data portability - you have the right to receive your personal data from us in a structured, commonly used and machine-readable format.
- The right to lodge a complaint with a supervisory authority - you have a legal right to lodge a complaint with the supervisory authority of one of the EU Member States, responsible for data protection. You may do so in the EU Member State of your habitual residence, your place of work or the place of the alleged infringement. You may find the contact details of the relevant Member States’ supervisory authorities here: http://ec.europa.eu/justice/article29/structure/data-protection-authorities/index_en.htm.
- The right to withdraw the given consent - to the extent that the legal basis for processing of your personal data is consent, you have the right to withdraw that consent at any time.
You may exercise any of your rights in relation to the processing of your personal data by written notice to our postal address or via e-mail at the following e-mail address: email@example.com. We shall do our best to reply to you without undue delay.
Third Party Websites
Our websites may contain links to other websites. These websites have their own privacy policies and therefore please refer to those privacy policies on such websites as to what data is collected and the manner by which they are processed.
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How to contact us?
If you have any questions regarding our policy you may contact us:
66, rue du X Octobre
via email (preferred) at